Barista Warehouse offers a hassle returns and exchange policy that lets you return any purchased item for a store credit, refund or exchange for another item provided that it meets the following conditions:
The item is returned within 14 days from the date of your order.
Presents ‘as new’ in appearance, is unused and show no signs of use, wear and tear or damage. We cannot accept a return for items that have been used.
Be packaged in it’s original undamaged packaging with all product tickets and tags.
The item’s original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not attach anything to the outside of the original packaging.
Barista Warehouse is not responsible for any freight charges on returned items unless the item(s) being returned have arrived damaged or faulty in which case we will send a pre-paid return label to send the item back.
Items being returned must include a copy of the receipt/invoice for the order.
We do not accept returns on any machines, electrical parts, special order items, apparel, books, posters and dvds. So please choose wisely.
Items returned with a value >$400 will be eligible for a store credit or exchange only.
All returns must be authorised by Barista Warehouse before sending the item back to us. Please contact one of our friendly Team Members via [email protected] or using the contact form online for our Returns Address and instructions to get the ball rolling and start the return process.
